My sign-in link or passkey does not work #
- Check the email address and spam or junk for a magic link.
- Use the newest requested link. For an expired or used link, return to sign-in and request a new one.
- Use the device or password manager where your passkey is registered, or another sign-in method associated with the account.
- If Google selected the wrong account, return and choose the intended one.
- For sign-in loops, allow normal site cookies, complete authentication in the same browser, and check that you are using interleave.love.
A page is loading or my work did not save #
- Wait for pending actions and read validation or error text.
- Check connection and sign-in state.
- Copy unsaved text privately before refreshing; do not assume drafts persist.
- Reload once and check whether the change already exists before retrying.
- If it continues, note the page, exact error, and intended action, then contact support.
A device permission is blocked #
Review site permissions in browser settings. A previous denial may prevent another prompt. Change only the permission needed for the feature you choose, then return and retry.
For an unsupported feature, use an available text or browser alternative. Distance filtering and push notifications can remain unavailable while the rest of Interleave works.
Quick answers #
- Can I read this without an account? Yes. App activities linked from the guide can require sign-in.
- Do I need a new account for a new chapter? No. Use Profile's journey or focus controls.
- Does a match mean a date is booked? No. Check decisions, date status, and reservation or ticket requirements.
- Will partner linking share everything? Review each feature's controls and the Privacy Policy.
- Can I export or delete data? Profile offers Data Export and Delete Account. Read confirmations and restoration deadlines.
- Where are current prices? Use Pricing and checkout; use Manage Billing for an existing subscription.
Send a useful support request #
Email support@interleave.love for account, app, billing, or safety concerns. Include the page, approximate time and time zone, browser or device, steps tried, and exact error.
Hide names, emails, private messages, pairing codes, and payment details in screenshots. Never include sign-in links, passwords, passkey recovery information, or a full export unless specifically requested through an appropriate channel.
For immediate danger, use local emergency services rather than waiting for app support.